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  • Home > Plan Your Visit > Frequently Asked Questions

    Frequently Asked Questions

     

    Ticketing

    Click here for Ticket Policies.

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    What is the best way to get tickets to an opera?

    Tickets to all performances of The Dallas Opera are available on our website. You’ll always find the best availability and pricing directly on our site! If you prefer to purchase over the phone or require additional assistance, call our Patron Services staff at 214.443.1000 (Option 1) during our operating hours Monday-Friday 10am-5pm (hours may vary for holidays and during the summer).

    When buying tickets it is important to always buy them directly through The Dallas Opera. While many unauthorized third-party resellers may list our performances, these companies are neither affiliated with nor endorsed by The Dallas Opera. All authorized sales occur directly through The Dallas Opera Ticket Office or online at dallasopera.org.

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    Can I purchase a ticket at the Winspear Opera House?

    In-person ticket purchases are available at the Performance Box Office unless the performance is already sold-out. The Performance Box Office, located in the East Lobby, is open starting 90-minutes prior to curtain time. To most effectively serve you, we are unable to make cash transactions at this time. All major credit cards are accepted. For additional information, contact Patron Services 214.443.1000.

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    May I bring children to the opera?

    The Dallas Opera welcomes children ages five and above to mainstage performances, concerts, and recitals at the Winspear Opera House that are suitable for young children. As many operas contain adult subject matter, we strongly advise that parents check our website for content advisories and read the synopsis in advance of purchasing tickets for children regardless of age.

    Any patron with a child who creates a disturbance or interferes with other’s enjoyment of the performance will be asked to leave without a refund. You may watch the remainder of the performance from the lobby monitors. For this reason, we recommend bringing your children to programs designed specifically for families.

    Everyone, regardless of age, who attends a ticketed performance presented by The Dallas Opera at the Winspear Opera House or Moody Performance Hall must have a ticket. This includes free, ticketed performances.

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    What should I do if I have an extra ticket?

    Bring a friend, neighbor, coworker, or family member and treat them to a new experience! If that isn’t possible, you may donate your extra ticket as a qualifying charitable gift equal to the face value of the ticket. Tickets can be donated up to one hour prior to curtain time. You can call the ticket office at 214.443.1000 during regular office hours or leave a message at 214.443.1005 after hours. The receipt for your ticket donation will be mailed to you in January.

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    If something comes up, can I exchange my tickets?

    Ticket exchanges are allowed but must be for another performance of the same opera. All exchanges are subject to any difference in price between the original ticket and the new ticket. One of the benefits of being a season subscriber is feeless exchanges! Single ticket holders can also exchange their tickets for a $10/per ticket fee. Exchanges must be completed at least one business day prior to the performance. All late exchanges, including those made by season subscribers, will incur an additional $10 per ticket fee. Once the performance begins, we are unable to offer exchanges.

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    Are Student Tickets Available?

    The Dallas Opera offers $15 Student Tickets beginning 90 minutes prior to every performance at the Box Office, based on availability. Student tickets for select events are also available in advance on our website. These tickets are available to students attending in groups of 10 or more with their school (purchased in advance through Group Sales), or for walk-up sales at the Box Office with a valid Student ID. Limit two tickets per valid Student ID.

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    Are Educator Tickets Available?

    The Dallas Opera offers $25 Educator Tickets beginning 90 minutes prior to every performance at the Box Office, based on availability. These tickets are available to educators for walk-up sales at the Box Office with a valid school ID. Limit two tickets per valid Educator ID.

     

    Arriving at the Winspear Opera House

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    Where is the Winspear Opera House?

    The Margot and Bill Winspear Opera House at the AT&T Performing Arts Center is located between Woodall Rodgers Freeway and Ross Avenue at the eastern end of the Arts District, next door to the Meyerson Symphony Center.

    DIRECTIONS VIA WAZE

    DIRECTIONS VIA GOOGLE MAPS

    DIRECTIONS VIA APPLE MAPS

     

    DIRECTIONS TO THE WINSPEAR OPERA HOUSE

    Via DART: Take the Blue, Green, Orange, or Red line toward downtown Dallas and exit at the Pearl Street DART Rail Station. AT&T Performing Arts Center (including the Winspear) is 3 blocks north and 1 block east at Flora Avenue and Leonard Street.

    From US 75 North / I-45 South: Take US 75/I-45 toward downtown Dallas. Merge onto Woodall Rodgers Fwy., exit at Pearl Street. Take an immediate left on Woodall Rodgers service road. Turn right off of the service road onto Jack Evans St.

    From I-35: Take I-35 toward downtown Dallas. Merge onto Woodall Rodgers Fwy., exit at Pearl Street. Take an immediate right on Woodall Rodgers service road. Turn right off of the service road onto Jack Evans Street.

    From Dallas North Tollway: Take Dallas North Tollway South. Dallas North Tollway becomes Pearl Street; continue on Pearl Street into downtown Dallas. Take an immediate left on Woodall Rodgers service road. Turn right off of the service road onto Jack Evans Street.

    From I-30: Take I-30 toward downtown Dallas. Merge onto I-35 North. Merge onto Woodall Rodgers Fwy., exit at Pearl Street. Take an immediate left on Woodall Rodgers service road. Turn right off of the service road onto Jack Evans Street.

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    Where is the closest parking?

    Limited underground parking beneath the Winspear is available in the Lexus Red Garage. Reserved parking is available as a benefit to our Inner Circle members. Limited accessible parking spaces are also available. Parking is also available at the Hall Arts Garage and One Arts Plaza, just a short walk from the Winspear.

    Lexus Red Parking, beneath the Winspear, may be purchased at the entrance on the day of the performance as capacity allows. The entrance is on Jack Evans St. facing Booker T. Washington High School. Once you exit your vehicle, wayfinding and safety signs will be prominently located in the parking garage and elevators to notify audiences how to proceed safely to the Winspear. The elevators allow a maximum of four people at a time. If you prefer not to take the elevator, stairs or escalator (if operational) are alternative options. Please plan to arrive early so you have ample time.  Inner Circle members will still enjoy the benefit of reserved parking on the 2nd level.

    Lexus Silver Parking, beneath the Wyly, may also be purchased at the entrance on the day of the performance as capacity allows, and is also accessible from Jack Evans St. at Ross Ave.

    Parking at One Arts Plaza (paid) is just a short walk away from the Winspear and offers convenient access to the restaurants in the One Arts Plaza courtyard. It is accessible from Wade St., just off Routh St. across from Booker T. Washington High School.

    For other parking venues, please refer to the map below. All marked parking venues are paid

    Map of Winspear Opera House in Dallas, Texas

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    Can I take public transportation?

    Whether you’re coming from far North Dallas or the other side of the Trinity River, you can arrive by DART rail, exiting at the Pearl Street DART station located just a few short blocks from the Margot and Bill Winspear Opera House.

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    What should I wear to the Opera?

    We do not have a formal dress code and most patrons tend to wear business or business casual attire. It is common to see more casual attire on Wednesday nights and Sunday afternoons, and more formal attire on Opening Night and weekend evenings.

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    When is the Winspear Opera House Open?

    On performance days, the Winspear Opera House opens 90 minutes prior to the start time of each performance. Following each performance, the Winspear closes once all patrons exit the hall.

    Outside of special program offerings, The Dallas Opera is not able to welcome patrons to the Winspear Opera House on non-performance days. For assistance with Ticketing or all other inquiries, please contact us via phone at 214.443.1000 or via email at info@dallasopera.org.

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    What time should I arrive?

    The Winspear lobby opens 90 minutes prior to performance time. For your safety, metal detector screening and bag checks are in place for all ticketed events. Please plan to arrive early so you have ample time.

    Join us for the Joy and Ronald Mankoff Pre-Opera Talk, an interactive 30-minute lecture that begins one hour before the start of each Mainstage opera on the Orchestra level of the Margaret McDermott Performance Hall. Admission is free for all patrons with tickets for the accompanying performance.

    Family Shows also include pre-show activities and crafts in the lobby starting at 12:30pm before 2:00pm performances.

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    What if I arrive late?

    Late seating is at the discretion of the House Manager. If you arrive late or exit the performance prior to intermission, we will do our best to accommodate you in a different seating area that will not disrupt the experience of other attendees. You may return to your designated seats at intermission.

    In order to get the most out of your opera experience, it is important to arrive prior to curtain time. Evening performances typically begin at 7:30 pm and matinees at 2:00 pm, but please check your tickets or consult the performance page on our website.

     

    At the Performance

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    Where can I get something to eat or drink?

    Prior to Mainstage operas, dining is available inside the Winspear Opera House at The Skyline Terrace, a curated buffet. For timing, menu, pricing, and availability, visit our venue partners at the AT&T Performing Arts Center here.

    Concessions are available from the bars on every floor before the performance and at intermission.

    Just outside the Winspear Opera House on Flora Street, Flora Cantina offers a combination of regional Texas and Mexican cuisines and cocktails. For more information including service hours, visit Flora Cantina here.

    There is a wide array of other dining options available throughout the Dallas Arts District. To learn more about dining options near the Winspear Opera House, visit the Dallas Arts District here.

    No food or beverages are permitted inside McDermott Hall during performances of The Dallas Opera.

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    When can I go to my seat?

    The Margaret McDermott Performance Hall opens for seating 30 minutes prior to all performances. Prior to the hall opening for seating, patrons are welcome to use seating options in the lobby as well as on each level of the Winspear.

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    Are the operas performed in English?

    The Dallas Opera traditionally performs operas in their original languages. English translations (called titles) are projected above the stage throughout every performance. The titles are also used even when the opera is sung in English.

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    How long will the performance last?

    In general, you can expect an opera to last between two-and-a-half and three hours, including intermissions. Some operas are longer than three hours with multiple intermissions while others are shorter than two hours and presented without intermission. Family Shows are typically 30 minutes to one hour in length. For details on running time and intermissions, consult your performance webpage.

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    Are there any rules inside the performance hall?

    There are no food or beverages permitted inside the performance hall. Please silence your mobile devices and refrain from talking or texting on your cell phone during the performance. Recording of any performance by camera, audio, or video equipment, including cell phones, is strictly prohibited.

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    When should I applaud?

    Everyone loves applause! It tells our performers and crew that you like the show. There are moments where you’ll normally hear applause: when the conductor enters the pit, at the end of an act, or after a performer has finished an impressive aria/song. Not every opera has clear breaks for applause, so if in doubt, you may wait until other audience members begin to clap. Some enthusiastic audience members may even shout “Bravo!” or “Brava!” (Italian for ‘well done!’). At the end of the opera you may hear “Bravi!” (‘Good job y’all!’) or “Bravi tutti!” (‘Good job all of y’all!’), but cheers of all kinds are welcome, especially during the bows!

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    What can I expect at intermission?

    Mainstage opera intermissions are usually twenty minutes long unless the program indicates otherwise. Stretch your legs, relax and enjoy a drink with your friends, or take a restroom break. Chimes will let you know that the intermission is ending and it’s time to silence your devices and return to your seat. Once the doors are closed, late seating will be at the discretion of the house manager.

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    What if I must leave during the performance?

    If you have an emergency, please try to exit as discreetly and quietly as possible, for the sake of other patrons. Latecomers and those who exit during the performance will be seated at the discretion of the House Manager.

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    Where can I learn more about opera?

    Additional information about each opera in our current season can be found on that performance’s page under the ‘Events’ tab on The Dallas Opera’s website. There you can find helpful tools like a synopsis, runtime, and content ratings similar to those used for movies.

    You can also learn more on our TDO Connection’s webpage. TDO Connections™ is The Dallas Opera’s intentional process for human-centered, operatic storytelling. Each opera season, TDO will explore thematic elements relevant to our communities through select opera productions.

    If you want to learn more about opera, our Opera 101 page has some great information about common opera terms, the history of opera, and answers some common questions about opera. Additionally, the TDO Education Portal offers online learning materials related to past and present productions that are designed to meet TEKS Standards across multiple subjects.

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    The Dallas Opera

    • Margot and Bill Winspear Opera House
    • 2403 Flora Street, Suite 500
    • Dallas, TX 75201
    • 214.443.1000
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