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I have a question not answered in this FAQ. Where can I go for help?
The Dallas Opera Patron Services Team will be your thedallasopera.TV guide. Email us at tvsupport@dallasopera.org or call 214.443.1000, and a member of our team will happily walk you through any additional questions. If a member is unavailable when you call, please leave a message and we will call you back at our earliest convenience.
I received an email from vhx.org/vimeo.com talking about thedallasopera.TV. Is this a scam?
Don’t delete that! Vimeo is the service we use to host thedallasopera.TV, and VHX is part of its services. If you receive communication from Vimeo about thedallasopera.TV, please open for important information about your account.
Are my thedallasopera.TV log in details the same as my login details for dallasopera.org?
No. These are two different websites with two separate log-in credentials.
If you need help logging into your thedallasopera.TV account, please email tvsupport@dallasopera.org for assistance.
If you need help logging into dallasopera.org, please email info@dallasopera.org for assistance.
I purchased a thedallasopera.TV Digital Subscription. How long am I subscribed for?
Monthly, until you cancel your Digital Subscription.
After a 7-day free trial, your thedallasopera.TV Digital Subscription you will automatically be charged $4.99 monthly based on your original purchase date. You may cancel any time but after you cancel your Digital Subscription you will no longer have access to thedallasopera.TV. If you decide to resubscribe, your 7-day free trial will no longer be available.
We hope to soon offer a yearly subscription. Stay tuned for more information!
I purchased a thedallasopera.TV Digital Subscription. How do I set up my account?
After your purchase, you will receive an email within 15 minutes (from our partners at support@vhx.org) with the subject line, “You’ve been given access to thedallasopera.TV Subscription.” Instructions for setting up your account are inside.