All sales are final. Rental fees for thedallasopera.TV’s Originals collection are non-refundable.
I have a question not answered in this FAQ. Where can I go for help?
The Dallas Opera Patron Services Team will be your thedallasopera.TV guide. Email us at tvsupport@dallasopera.org or call 214.443.1000, and a member of our team will happily walk you through any additional questions. If a member is unavailable when you call, please leave a message and we will call you back at our earliest convenience.
Are my thedallasopera.TV log in details the same as my login details for dallasopera.org?
No. These are two different websites with two separate log-in credentials.
If you need help logging into your thedallasopera.TV account, please email tvsupport@dallasopera.org for assistance.
If you need help logging into dallasopera.org, please email info@dallasopera.org for assistance.
I am a Dallas Opera Mainstage Season subscriber. Am I automatically signed up for thedallasopera.TV?
No. If you are a TDO Mainstage Season subscriber and would like to register to view programs on thedallasopera.TV, sign up here.
Are captions available? What about audio description?
Surtitles in English are included on select thedallasopera.TV programs.
At this time, captions and audio descriptions are not available throughout thedallasopera.TV programs.
Do I have to watch Originals on their premiere date and time?
You do not! Originals are available to watch on-demand following their premiere date for a limited time. The date range to view these products after their premiere will vary.