As a resident company of the AT&T Performing Arts Center, The Dallas Opera adheres to the health and safety protocols and policies in our home venue, the Winspear Opera House. Together, we put the safety of our patrons, artists, volunteers, and staff first. Based on guidance from health authorities and government agencies, there are new safety measures for live performances this fall. The Center will continue to monitor guidelines from the leading public health agencies for the latest information and update protocols accordingly.
All staff and visitors entering our buildings are required to wear face masks covering the nose and mouth while inside. The Center will continue to provide free masks to those who forget to bring one.
Indoor Masking Policies
- Masks are required while moving about and seated, regardless of vaccination status.
- Removing masks to enjoy concessions in the lobby is acceptable.
- For the time being, concession consumption will be limited to the lobby.
- Concessions will not be permitted inside the performance hall
Outdoor Masking Policies (Strauss Square and Sammons Park)
- Masks are required until seated, regardless of vaccination status.
- Removing masks to enjoy concessions outdoors is acceptable.
- Patrons may enjoy concessions in their seats.
Visit the AT&T Performing Art Center’s website for more information about health and safety protocols and policies, including detailed information about ventilation and sanitization procedures.
Arriving at the Winspear
Parking: The Lexus Red Parking ramp is fully operational. We recommend a maximum of four people in the parking elevators to accommodate social distancing. If you prefer not to take the elevator, stairs or escalator (if operational) are alternative options. Please plan to arrive early so you have ample time. Valet parking is not available for events in fall 2021. Inner Circle members will still enjoy the benefit of reserved parking on the 2nd level.
Entering the Winspear: The building will open 90 minutes prior to performance time. Volunteers will greet you outside the building and assist with social distancing as you prepare to enter. AT&T Performing Arts Center prohibits all firearms on the premises, including licensed open and concealed carry (Texas Penal Code 30.06 & 30.07) and unlicensed carry (Texas Penal Code 30.05). The Center will employ new security measures during live events, including touchless walk-through security scanners and bag checks. Please plan to arrive early so you have ample time.
Proof of vaccination, negative COVID tests, and temperature checks will not be required to enter the building at this time.
Masks Required: As mentioned above, masks are required to enter the building, while moving about and seated, regardless of vaccination status. Please be sure that masks cover both your mouth and nose and fit securely under your chin. There are no medical exceptions. If you refuse to wear a mask, you will be asked to leave. Gaiters, bandanas, and vented masks are discouraged.
Box Office: All patrons will have their tickets scanned before entering the building. We are making every effort to make our events paperless and recommend that you have your e-ticket with a barcode available for scanning. Print-at-Home tickets will also be accepted. If you cannot locate your tickets and require a reprint, we can assist you at the Box Office. Please purchase tickets in advance of the event to minimize contact at the Box Office. Cash will not be accepted.
Coat Check and Assisted Listening Devices are available in the Concierge and Accessibility area in the east lobby. Devices are sanitized after each use.
Concessions: Dining at the Skyline Terrace will not be available for Dallas Opera performances. AT&T Performing Arts Center will offer beverage and light snack service through the Noble phone app. Please download the app in advance of your event here. For the time being, concession consumption will be limited to the lobby. Concessions will not be permitted inside the performance hall.
Lobby Social Distancing and Sanitation: Lobby spaces, restrooms, and interior elevators will have prominent signage for safety guidelines, as well as a multitude of hand sanitizer stations, but will be self-monitored. Cleaning crews will sanitize restrooms and lobby spaces regularly during performance times.
The McDermott Performance Hall
Hall Entry: The performance hall will be open 45-minutes prior to the performance start time. We recommend getting settled in your seats early. You must sit in the seats assigned to you; seats blocked for social distancing will not be taped. Patrons with assisted mobility devices will be asked to store them as close to their seats as possible inside the hall. An usher will assist if needed.
Late Seating: After the performance begins, late seating will be permitted in between song sets at the discretion of the House Manager. Note: Patrons who arrive late will be accommodated in a designated late-seating area. There are no refunds for patrons arriving after the published performance time or for no-shows. If you are unable to attend, please donate your tickets for a tax credit before the performance by voicemail at 214.443.1005.
Program Book: A digital program book will be provided for all performances available on our website and emailed to ticket holders in advance. Some performances may also have printed programs. We recommend that you download the program book prior to arrival. QR codes will also be available to scan when you arrive at the Winspear, and electronic devices, such as mobile phones and tablets will be permitted during the performance for this purpose. Please note: You must place your device in silent mode, and we ask that you refrain from using your device to communicate with others during the performance.
Backstage: No guests or visitors will be permitted backstage.