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AT&T Performing Arts Center Code of Conduct
When you purchase tickets to Dallas Opera events at the Winspear Opera House, you acknowledge consent to the AT&T Performing Arts Center’s Code of Conduct and policies. Anyone who does not comply will be asked to leave.
- Protective face masks are required inside at all times and outside when not seated.
- Patrons are encouraged to bring their own masks; if they forget, one will be provided.
- Follow entrance, seating, and exiting instructions provided by our volunteers.
- Watch for floor markers to help maintain 6-foot spacing in lines, lobby, and public spaces.
- If you do not feel well or have COVID-19 symptoms or exposure, please stay home.
- Treat patrons, artists, and staff with patience and respect.
View the AT&T Performing Art Center’s Code of Conduct and detailed venue Safety Strategies here.
Arriving at the Winspear
Parking: The Winspear Opera House parking ramp is fully operational. Once you exit your vehicle, wayfinding and safety signs will be prominently located in the parking garage and elevators to notify audiences how to proceed safely to the Winspear. The elevators allow a maximum of four people at a time. If you prefer not to take the elevator, stairs or escalator (if operational) are alternative options. Please plan to arrive early so you have ample time. Valet parking is not available. Inner Circle members will still enjoy the benefit of reserved parking on the 2nd level.
Entering the Winspear: The building will open 90 minutes prior to performance time. Volunteers will greet you outside the building and assist with social distancing as you prepare to enter. AT&T Performing Arts Center prohibits open carrying of handguns (Texas Penal Code 30.07) and concealed carrying of handguns (Texas Penal Code 30.06) on the premises for all live events. The Center will employ new security measures during live events, including touchless walk-through security scanners and bag checks.
Temperature Checks: Temperature checks will not be required to enter the building.
Masks Required: As mentioned in the Code of Conduct, masks are required to enter the building and must be worn at all times. Please be sure that masks cover both your mouth and nose and fit securely under your chin. There are no medical exceptions. If you refuse to wear a mask, you will be asked to leave. Gaiters, bandanas, and vented masks are discouraged.
Lobby Experience
Box Office: All patrons will have their tickets scanned before entering the building. We are making every effort to make our events paperless and recommend that you have your e-ticket with a barcode available for scanning. Print-at-Home tickets will also be accepted. If you cannot locate your tickets and require a reprint, we can assist you at our outdoor mobile Box Office. Please purchase tickets in advance of the event to minimize contact at the Box Office. Cash will not be accepted.
Coat Check: There is no coat check available at this time.
Assisted Listening Devices: Sanitized hearing devices will be available in the concierge area (former Coat Check), located to the right of the Information Desk when entering the Winspear’s main entrance.
Concessions: Dining at the Skyline Terrace will not be available for Dallas Opera performances. AT&T Performing Arts Center will offer beverage and light snack service through the Noble phone app. Please download the app in advance of your event here. Only bottled water will be allowed into the performance hall. Note: Drinking fountains are not operational.
Lobby Social Distancing and Sanitation: Lobby spaces, restrooms, and interior elevators will have prominent signage for safety guidelines, as well as a multitude of hand sanitizer stations, but will be self-monitored. Cleaning crews will sanitize restrooms and lobby spaces regularly during performance times.
The McDermott Performance Hall
Hall Entry: The performance hall will be open 45-minutes prior to the performance start time. We recommend getting settled in your seats early. You must sit in the seats assigned to you; seats blocked for social distancing will not be taped. Patrons with assisted mobility devices will be asked to store them as close to their seats as possible inside the hall. An usher will assist if needed.
Late Seating: After the performance begins, late seating will be permitted in between song sets at the discretion of The Dallas Opera. Note: Patrons who arrive late will be accommodated in a designated late-seating area. There are no refunds for patrons arriving after the published performance time or for no-shows. If you are unable to attend, please donate your tickets for a tax credit before the performance by voicemail at 214.443.1005.
Program Book: A digital program book will be provided for all performances available on our website and emailed to you in advance. We recommend that you download the program book prior to arrival. QR codes will also be available to scan when you arrive at the Winspear, and electronic devices, such as mobile phones and tablets will be permitted during the performance for this purpose. Please note: You must place your device in silent mode, and we ask that you refrain from using your device to communicate with others during the performance. There will be no supertitles at our spring 2021 performances.
Backstage: No guests or visitors will be permitted backstage.
