We look forward to welcoming you back safely to the Margot and Bill Winspear Opera House. For the health and safety of our patrons, artists, volunteers, and staff, we will continue to monitor guidelines from the leading public health agencies for the latest information and update protocols accordingly. All protocols are subject to change.
Masks are strongly encouraged, but not required.
Visit the AT&T Performing Art Center’s website for more health and safety information about the venue.
Arriving at the Winspear
Parking: The most convenient parking is at the Lexus Red parking facility underneath the Winspear. They also offer limited valet parking. We recommend a maximum of four people in the parking elevators to accommodate social distancing. If you prefer not to take the elevator, stairs or the escalator (if operational) are alternative options. Please plan to arrive early so you have ample time. Inner Circle members will still enjoy the benefit of reserved parking on the 2nd level.
Entering the Winspear: The building will open 90 minutes prior to performance time. For your safety, metal detector screening and bag checks are in place for all ticketed events. Please plan to arrive early so you have ample time. As a reminder, weapons are not permitted inside the Winspear–with or without a permit. This includes pocket knives.
Lobby Experience
All Dallas Opera staff, venue staff, and volunteers working performances are fully vaccinated.
Box Office: Tickets are scanned as you enter the building. We are making every effort to make our events paperless and recommend that you have your e-ticket with a barcode available for scanning. Printed and hardcopy tickets will also be accepted. If you cannot locate your tickets and require a reprint, we can assist you at the Box Office, in our new east lobby location, just inside the main entrance to the right. Please purchase tickets in advance of the event to minimize contact at the Box Office. Cash is not accepted.
Coat Check and Assisted Listening Devices are available in the Concierge and Accessibility area in the east lobby. Devices are sanitized after each use.
Concessions: Dining at the Skyline Terrace is available for most Dallas Opera performances. To make a reservation, please visit the AT&T Performing Arts Center website. Beverages and light snacks are also available for purchase in the lobby before the performance and during intermission, when applicable. Food and beverages are not permitted inside the performance hall.
Lobby Social Distancing and Sanitation: We recommend that you provide distance between yourself and others whenever possible in the lobby spaces, restrooms, and interior elevators. Cleaning crews sanitize restrooms and lobby spaces regularly during performance times.
The McDermott Performance Hall
Hall Entry: The performance hall opens 30-minutes prior to the performance start time. We recommend getting settled in your seats early.
Late Seating: Latecomers and those who exit during the performance will be seated at the discretion of the House Manager. There are no refunds for patrons arriving after the published performance time or for no-shows. If you are unable to attend, please donate your tickets for a tax credit before the performance by voicemail at 214.443.1005.
Program Book: A printed program book will be provided for all performances. Information on digital programs (when available) is sent in advance to ticket-holders.
Backstage: No guests or visitors will be permitted backstage.
