About the 2020/2021 Season
Our mission at The Dallas Opera has always been to give our audiences thrilling, world-class opera, but the COVID-19 pandemic has forced us to re-position our operations, at least for the near future. Safety concerns for our audiences, artists, and staff; travel restrictions for artists; social distancing needs both on stage and in the theater—the myriad of uncertainties and restrictions caused by this pandemic have led us to the difficult decision that we cannot open in October 2020, as originally scheduled.
Yes! While live performances will not resume until the spring, the company will continue to engage its audiences via its digital platform, TDO Network, which offers a wide variety of original content programming viewed to date by more than 9 million people in 50 different countries. Please also visit our Encore Performances webpage to listen to the latest broadcast releases made available through our partnership with WRR Classical 101.1 FM.
We do not yet have a target date for making single tickets available. Our priority is first seating our current subscribers, accommodating new subscribers, and then creating a plan for social distancing requirements before opening the performances for single ticket sales.
We currently expect that our spring 2021 season will move forward as planned. If schedule changes are required due to circumstances beyond our control, we will make a public announcement and inform all current ticket holders as soon as we are able.
Given the large number of forces required to produce Lohengrin and unpredictable travel restrictions for our international artists, we have postponed the production until we can assure our audiences the highest artistic experience. Because we had already rehearsed Verdi’s Don Carlo this spring with many original cast members—which is a significant cost saving for us—it seems appropriate to give Don Carlo a second chance. But most important—our Don Carlo production is spectacular! Orfeo ed Euridice can easily be programmed in a future season, and we look forward to doing so.
Our cast and creative teams for The Diving Bell and the Butterfly and Tosca are unchanged. Because we moved The Marriage of Figaro from the fall to the spring and Don Carlo from spring 2020 to spring 2021, some of our casting is different for the new dates. But be assured we have not compromised on artistry with this new casting! Our 2020/2021 Season webpage has the most updated list of artists. Click on the performance you are interested in attending and view the “Cast and Creative” section at the bottom of the page.
Yes, some staging modifications are anticipated in light of COVID-19 concerns to protect the health and safety of the artists. Audiences can still expect to enjoy a full theatrical experience! We have some of the most creative and knowledgeable artistic teams working on our shows—and you can expect to have a fantastic time. We will display spectacular projections and new digital technology for The Diving Bell and the Butterfly and Don Carlo as originally planned. The Marriage of Figaro will also include projections and our current plan for the season finale of Tosca is a traditional staged performance. The Creative team for each production can be found on our website here. Click on the performance you are interested in attending and view the “Cast and Creative” section at the bottom of the page.
The music in each and every opera is as essential to the overall experience as the artists on stage. Our intent is to include the full orchestration for each opera, but we will continue to evaluate social distancing requirements and devise creative solutions to provide the best artistic experience for our patrons, while protecting the health and safety of our artists.
For Subscribers and Ticket Buyers
You will retain your exact same seats to the greatest extent possible for your performances. Please log in to your account for details regarding specific changes to your series; look for the “Log In” link in the menu on our homepage in the upper right corner. Note: Required physical distancing guidelines for live performances in 2021 are unknown at this time. For the health and safety of our patrons and artists, it is possible that subscribers will need to be flexible to accommodate new seating guidelines. If physical distancing requirements prevent us from providing your same seats, we will do our best to keep you located in your seating section in comparable seats. We will continue to keep all subscribers apprised as new information becomes available.
Yes! All subscribers can replace their cancelled fifth opera with VIVA DIVA! tickets at their current discounted subscription price. As a subscriber, you may also choose to donate a portion or all of your series credit (if applicable), apply your credit to a 2021/2022 Season renewal, request a refund, or request a combination of options. We sent all current subscribers an email in June with details outlining these options and instructions for easily managing ticket changes online. Patrons may log in to their account for details regarding specific changes to their series; look for the “Log In” link in the menu on our homepage in the upper right corner. Exchanges into different performance dates are currently available by calling our Box Office at 214-443-1000 Monday thru Thursday 9am to 5pm and Friday 9am to 12pm. Patrons may also email requests to firstname.lastname@example.org.
Can I request a credit on account for the 2021/2022 Season if I choose not to attend 2020/2021 performances?
Yes! Subscribers can add the VIVA DIVA! concert to their opera series at the discounted subscriber rate, choose to donate a portion or all of their series tickets, opt to apply their credit to a 2021/2022 Season renewal, request a refund, or request a combination of options. We sent an email to all current subscribers in June with details outlining these options and how to manage ticket changes easily online. No matter which option you choose, we’ll retain our subscribers’ same seats for the following season. Note: Required social distancing guidelines for live performances in 2021/2022 are unknown at this time. For the health and safety of our patrons and artists, it is possible that subscribers will need to be flexible to accommodate new seating guidelines. If social distancing requirements prevent us from providing your same seats, we will do our best to keep you located in your seating section in comparable seats. As always, subscribers are our first priority. We will continue to keep all subscribers apprised as new information becomes available.
The Dallas Opera offices are currently closed, and all staff are working remotely, including our Patron Services team. To speak with a Patron Services representative, call 214.443.1000 Monday through Thursday 9am to 5pm and Friday 9am to 12pm. You may also email us at email@example.com.
We are working hard to provide the best customer service to all our subscribers. Credit card refund requests can take up to 30 days to process from the date requested. We thank you for your patience and understanding.
As a subscriber, you will always have access to priority seating. We cannot predict what social distancing guidelines will be in the future. If we can exchange your seats to a preferable location, we will. No matter what you decide for the 2020/2021 season, we will still retain your same seats in future seasons.
Yes! We don’t know when single tickets will go on sale for the spring 2021 Season yet. Our first priority is to accommodate our subscribers’ seating requests and then allow time to determine social distancing guidelines. Subscribers always have priority notification for purchasing single tickets in advance of the general public, so we’ll keep you apprised!
Rest assured, when we open our 2020/2021 Season in the Winspear, we will operate our public spaces in a manner that is compliant with best practice as recommended by the City, County, and State. While these details are unknown at this time, it is likely that face masks will be required and appreciated by all. We will be working with the AT&T Performing Arts Center to provide the safest environment possible for our patrons.
The health and safety of our patrons and artists is our number one priority. We are working on several seating scenarios to accommodate our audience and artists as safely as possible. If physical distancing requirements prevent us from providing our subscribers with their same seats, we will do our very best to provide priority seating within each seating section. Single tickets will be available for sale once we have accommodated all subscriber seat changes and physical distancing requirements. Note: Subscribers will retain same seat priority for the 2021/2022 season. We will continue to keep all patrons apprised as new information becomes available.
How will social distancing be managed in public spaces, like restrooms, dining and concessions, parking, entering and exiting the building, and in elevators?
You can be sure that before we reopen, every aspect of operating a safe environment within and immediately outside the Winspear Opera House will be in place! We will work closely with the AT&T Performing Arts Center as they manage the daily operations of their campus facilities to provide guidelines for timed entry and exiting of the building and the performance hall, hand sanitation stations, queuing for restrooms, and more. We will continue to keep all patrons apprised as new information becomes available.
What Can I Do to Help?
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Your donation to the Dallas Opera Emergency Relief (DOER) Fund today provides vital support during the coronavirus pandemic. Your contribution ensures that your TDO artists and staff can bring you live opera for the spring 2020/2021 Season, while continuing to deliver enriching digital programs through TDO Network and the TDO Education Portal. Please provide critical financial relief by joining our family of DOERs today.
TDO Network content has been viewed by over 9 million people in 50 countries! Keep up with the opera world and your Dallas Opera, tune in, and enjoy the myriad specially produced shows. Be sure we have your current contact information so we can communicate any changes with you quickly and efficiently.